Terms of Service

Relevé B.V., registered in the Netherlands with KvK number 98697390 ("Relevé", "we", "us").

These terms apply between us and the organisation that signs up for the service ("you", "your organisation"). By creating an account or using the service, you agree to them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind it.

Relevé is a reporting platform for arts and cultural organisations. Depending on your plan, it may include sustainability reporting, impact measurement, benchmarking against comparable organisations, grant and funding tools, and, for organisations established in the EU or EEA, financial and bookkeeping reporting.

We may change, add to, or discontinue features. If a change materially reduces the service, we will tell you at least 30 days beforehand and you may terminate without penalty.

Relevé reports on money. It does not hold, receive, transfer, or move money at any point.

We are not a bank, a payment institution, an accountant, a bookkeeper, a tax advisor, an auditor, or an assurance provider. Nothing the platform produces is financial advice, tax advice, an audit, or an assurance engagement. You remain responsible for your organisation's accounts, filings, and published statements.

You are responsible for your users, their access levels, and keeping login credentials secure. Administrators can act on behalf of your organisation, including agreeing to these terms and sharing data with third parties through the platform. Tell us promptly if you believe an account has been compromised.

Your data stays yours. You grant us the licence we need to run the service for you: to store, process, and display your data, to generate reports and estimates from it, and to include it in benchmarks under section 7.

We process personal data in your data as a processor on your behalf. The terms for that are in our Data Processing Agreement, which forms part of this agreement.

Data location. We host and store your data within the EU or EEA. Some of the supporting services we use to operate the platform currently process data outside the EEA. Where that happens, we rely on European Commission Standard Contractual Clauses. Our subprocessor list identifies each service and where it processes data. We are working to bring all processing within the EEA.

This section is important. Please read it.

6.1 Outputs are estimates. Carbon figures, impact measures, and similar outputs are calculated estimates. They are derived from the data you provide and from published emission factors and methodologies. They are not measurements, and they are not audited or assured.

6.2 Accuracy depends on your inputs. We calculate from what you give us. We do not verify that your underlying data is complete or correct.

6.3 Alignment is not certification. Where we describe an output as aligned with a framework or standard, that means the methodology follows that framework's approach. It does not mean the output has been certified, verified, or accepted by anyone. We make no representation that any output will satisfy a regulator, funder, auditor, or other third party.

6.4 You check before you publish. Before you submit, publish, or share any output outside your organisation, including with a funder, you are responsible for reviewing it and satisfying yourself that it is accurate and appropriate for that purpose. The platform is a tool for producing reports. The report is yours.

6.5 Methodologies change. Emission factors and methodologies are updated over time. When they are, figures calculated under an earlier version may no longer match figures calculated under the current one. We record which version produced each output so earlier outputs can be reconstructed. We are not obliged to recalculate historic outputs.

6.6 Third-party data. Some emission factors and datasets are licensed to us by third parties on terms that restrict redistribution. You may use outputs containing them for your own reporting, but you may not extract, republish, or redistribute the underlying factor data itself.

7.1 How it works. Benchmarking compares your organisation against a group of comparable organisations using the platform. To make that possible, your data is included in the pool used to generate benchmarks shown to others, and their data is included in the pool used to generate yours.

7.2 What others see. Others never see your organisation's individual figures, your name, or anything identifying you. They see aggregates across a group.

7.3 Minimum group size. We do not show a benchmark unless the comparison group contains at least five organisations. Below that, the platform reports that there is insufficient data rather than showing a figure. This is to prevent individual organisations being identified by working backwards from an average.

7.4 Participation. Inclusion in the benchmark pool is part of the service and is not separately optional, because benchmarks only exist if participants contribute to them.

7.5 Benchmarks are estimates too. Section 6 applies to benchmark outputs in the same way as to your own reports.

8.1 What it is. Ré is an AI assistant built into the platform. You are interacting with an AI system, not a person.

8.2 It can be wrong. AI outputs can be inaccurate, incomplete, or misleading, including when they appear confident. Review anything Ré produces before relying on it, and do not treat it as professional advice.

8.3 Your data. We do not use your data to train AI models, and we require the AI providers we use not to either. AI processing takes place within the EU or EEA. Current AI providers are listed in our subprocessor list, and we will notify you before adding a new one.

8.4 No automated decisions. Ré does not make decisions about your organisation or about individuals. It produces suggestions and summaries for people to act on.

8.5 Personal data and AI. We limit the personal data sent to AI providers to what is needed for the feature you are using, and we strip or mask personal data where that can be done without breaking the feature. Because the data you put into the platform may itself contain personal data, we cannot guarantee that none reaches an AI provider.

Where the platform lets you share reports or data with a funder or other third party, you choose what to share and with whom. Once shared, the recipient handles that data under their own terms and their own responsibilities under data protection law, not ours. You can stop future sharing at any time, but we cannot retrieve what has already been sent.

The financial module is available only to organisations established in the EU or EEA.

Where you connect a bank account, that connection is provided by Enable Banking Oy, a payment service provider licensed in the EU. You give consent to Enable Banking Oy directly, on their terms, and you can withdraw it through them or through us at any time. We receive read-only account information through them. We never initiate payments and never have access to move funds.

We use your bank transaction data only to provide the service to you. We do not use it for any other purpose.

You remain responsible for your organisation's bookkeeping obligations, including retaining records for the periods Dutch law requires, and for the accuracy of anything filed with the Belastingdienst or any other authority. Where the platform prepares a return or filing, you review and submit it. We do not file on your behalf.

Fees, billing period, and plan details are set out in your order form or on our pricing page. Fees exclude VAT. We invoice monthly, payable within 14 days. If payment is more than 30 days late we may suspend access after giving you notice.

We may change prices with at least 60 days' notice before your next renewal. If you do not accept a change, you may terminate at the end of your current term.

The agreement runs for the term in your order form and renews automatically unless either of us gives notice at least 30 days before the end of a term.

Either of us may terminate immediately if the other commits a material breach and does not fix it within 30 days of being told about it.

At any time during your subscription, and for 30 days after it ends, you can export your data in a machine-readable format. After that period we delete it, except where we are required to keep it or where it exists only in aggregated, anonymised form in benchmarks.

We use appropriate technical and organisational measures to protect your data. If there is a security incident affecting your data, we will tell you without undue delay and give you the information you need to meet your own obligations.

The platform, our methodologies, our benchmark and datapoint structures, and everything we build remain ours. You get a licence to use the service during your subscription, nothing more.

If you give us feedback or suggestions, we can use them freely and without obligation to you.

Each of us will keep the other's non-public information confidential and use it only for this agreement. This does not apply to information that is already public, independently developed, or required to be disclosed by law.

We will provide the service with reasonable skill and care.

Beyond that, and beyond what the law requires of us, the service is provided as it is. We do not warrant that it will be uninterrupted, error-free, or that any output will be accurate, complete, or fit for a particular purpose. Sections 6, 7 and 8 set out specific limits that apply to outputs.

Neither of us limits liability for intent, deliberate recklessness, gross negligence, death or personal injury, or anything else that cannot be limited under Dutch law.

Otherwise, our total liability to you under this agreement in any 12 month period is limited to the fees you paid us in the 12 months before the claim arose.

We are not liable for indirect or consequential loss, or for loss of profit, revenue, funding, grants, goodwill, or data.

In particular, and given section 6.4, we are not liable for any decision you or a third party makes on the basis of an output you chose to publish, submit, or share.

We may update these terms. If a change is material, we will give you at least 30 days' notice. If you do not accept it, you may terminate before it takes effect. Continuing to use the service after that means you accept the change.

You may not transfer this agreement without our consent. We may transfer it to a successor in a merger, acquisition, or sale of our business.

We may use subcontractors and subprocessors, and we remain responsible for what they do.

Neither of us is liable for failures caused by events outside our reasonable control.

If part of these terms is unenforceable, the rest still applies. Where you give us your own contract terms or rider and we accept them in writing, those terms prevail over these to the extent they conflict.

Dutch law applies. Disputes go to the competent court in Amsterdam.

hello@relevee.nl
Relevé B.V., KvK 98697390